Our guarantee sets us apart from all the competition, simple 100% guarantee you are picked up on time or you get your money back (we take you to the airport for free).
How does it work?
When you make a booking on-line you get two emails the first confirming your enquiry the second confirming your booking.
When booking over the phone you will get a text confirmation of the booking.
Please note the guarantee only works with a valid confirmation via email or text message.
Once your booking is confirmed one of our account managers takes control of the booking and assigns a driver, the driver is then dispatched the job using our state of the art navigation systems.
How do we make sure the driver us on time?
We use a very easy but highly effective method, if you need picking up at 11.00 the driver will aim to reach you by 10.30, the driver is then paid to wait 30 minutes. This simple method is highly effective and allows us to give you the piece of mind that we will be on time on the very rare occasion the driver is late you will get a free taxi to the airport.
Please note the guarantee is only effective when picking up from a UK house address to an airport, we unable to guarantee pick up from airports due to flights changing times, customs and baggage clearance.
For full details please see our terms and conditions page.